Customer relations

Welcome to your customer relations area, complaints and mediation

Banque Delubac & Cie is committed to providing you with the best quality of service at all times. However, you may encounter difficulties in the operation of your account or in the use of the services made available to you.

The Customer Relations Department of Banque Delubac & Cie is at your disposal for free and is committed to providing you with an answer as quickly as possible. You are our priority and we do everything we can every day to meet your expectations. 
  • The Customer Relations Department

    In order to fully understand your request, we invite you to describe the object or the facts at the origin of your dissatisfaction. We invite you to favour the use of the online form.

    By email to the following address

    via the contact form on this website, by clicking here

    By phone

    At your service from Monday to Friday, 9:00 a.m./6:00 p.m.
    By calling on 04 75 29 49 88 (non-surcharged line and recorded call). To remind you, your account manager remains your privileged interlocutor whatever the request is.

    By mail to the following address

    Banque Delubac & Cie - Service Relation Clientèle
    16 Place Saléon-Terras - 07160 LE CHEYLARD- France

    Banque Delubac & Cie undertakes to respond to you within the following timeframes. If your request:

    • concerns a payment service, the bank acknowledges receipt within 10 working days. The response time to your complaint is 15 working days following receipt of the complaint. If within this period, a response cannot be provided due to exceptional circumstances, the period is extended to 35 working days,
    • does not concern a payment service, the bank acknowledges receipt within 10 working days. You will receive an answer within 2 months.

  • FBF Mediation (French Banking Federation)
  • AMF Mediation (Investment Services)

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