Phishing security threats


Some of our customers have been contacted by people in an attempt to obtain their access codes to our online banking platforms.

How it works:

  • You receive a call from a person posing to be a Banque Delubac & Cie technical assistant
  • Reason for call:
    • Either for maintenance purposes
    • Or a failed transaction
  • Items requested: access code and password

When confronted with these malicious manoeuvres, we remind you of the following points:

  • A Banque Delubac & Cie employee will NEVER ask you for your subscriber code or password, whatever the reason - your login details are strictly personal
  • Prior notice of any maintenance operation will be given and does not require your personal information

In general, in the event of a hacking attempt:

  • Under no circumstances give your subscriber codes and passwords to a third party - they are strictly personal and confidential
  • If you have communicated your codes, contact us as soon as possible so that we can intervene and block access to your account. Contact: This email address is being protected from spambots. You need JavaScript enabled to view it.

Good practice

  • Avoid keeping your login details and bank card pin numbers on paper
  • Never give your login details to a third party; your login details are strictly personal
  • Regularly update your operating system and applications, making sure you are connected to the publisher’s site
  • Install protection software on your computer / phone / tablet, keeping it updated regularly
  • Exercise caution before opening attachments or clicking on a link in your emails
  • Never connect to online Banque Delubac or shopping sites from a link contained in an email
  • Monitor your accounts. If you have any concerns or notice abnormal transactions, contact your account manager immediately
  • Protect your data, paying particular attention to the storage and transmission of your personal / bank data
  • Never reply to an email requesting your personal information (login details, bank details, bank card number, etc.)
  • Be careful when shopping online. Make sure you are connected to a legitimate site
  • Protect your mobile phone with a pin number to unlock it
  • Use wireless networks with care. Avoid connecting to your remote bank from a public Wi-Fi connection or a public / non-secure computer
  • Corporate clients: make your employees aware of the risk of fraud and new hacker techniques, particularly on fake transfer orders